ParentSquare experienced a major incident on January 28, 2026 affecting Web Application, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Jan 28, 2026, 08:08 PM UTC
We are currently investigating reports of users being unable to authenticate via Microsoft SSO. Our engineering team is looking into the root cause, and we are working to resolve this as quickly as possible.
- identified Jan 28, 2026, 08:21 PM UTC
We have identified the issue affecting Microsoft SSO logins. We are currently implementing a fix to restore service.
- resolved Jan 28, 2026, 09:44 PM UTC
This incident has been resolved.