Pagero experienced a minor incident on October 16, 2025 affecting Pagero Online, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2025, 06:25 AM UTC
We are currently investigating delays in document delivery in Pagero Online, first identified at 4:25 AM CEST. Our team is working to determine the cause of the issue and assess its impact. We apologize for any inconvenience and will post new updates as soon as we learn anything more. If you have any questions, please contact our Support team
- investigating Oct 16, 2025, 12:41 PM UTC
The delays in document delivery in Pagero Online have been resolved. Our investigation identified the root cause as a bug in a database that led to system slowness. All services are now operating as expected. We are currently testing a permanent fix and will deploy it shortly to prevent recurrence. Thank you for your patience and understanding. If you have any questions, please contact our Support team
- resolved Oct 16, 2025, 12:41 PM UTC
This incident has been resolved.