Onshape incident

Import and export delays in the EU region

Minor Resolved View vendor source →

Onshape experienced a minor incident on September 20, 2026 affecting North America and Western Europe and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 06:10 PM UTC
Resolved
Sep 20, 2026, 06:25 PM UTC
Duration
14m
Detected by Pingoru
Sep 20, 2026, 06:10 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Sep 20, 2026, 06:10 PM UTC

    Our automated monitors are seeing delays in import and export of CAD files. We are investigating.

  2. resolved Sep 20, 2026, 06:25 PM UTC

    This issue impacted EU import/export only. This has been resolved.