Onshape incident

Unable to open documents in US-West

Resolved after 13 minutes, affecting North America and Western Europe and 1 more, on October 30, 2026.

investigating Oct 30, 2026, 05:41 PM UTC

We are receiving reports of documents being slow or unable to open in US-West region. We are investigating and will provide an update within 30 minutes.

Started
Oct 30, 2026, 05:41 PM UTC
Resolved
Oct 30, 2026, 05:54 PM UTC
Duration
13m
Detected by Pingoru
Oct 30, 2026, 05:41 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Oct 30, 2026, 05:41 PM UTC

    We are receiving reports of documents being slow or unable to open in US-West region. We are investigating and will provide an update within 30 minutes.

  2. resolved Oct 30, 2026, 05:54 PM UTC

    This incident has been resolved.

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