Onshape incident

Errors creating accounts, problems loading documents

Major Resolved View vendor source →

Onshape experienced a major incident on October 21, 2026 affecting North America and Western Europe and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 02:36 PM UTC
Resolved
Oct 21, 2026, 04:28 PM UTC
Duration
1h 52m
Detected by Pingoru
Oct 21, 2026, 02:36 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Oct 21, 2026, 02:36 PM UTC

    We are seeing an increase in errors signing up for Onshape. The team is investigating.

  2. monitoring Oct 21, 2026, 03:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2026, 04:28 PM UTC

    This incident has been resolved.