Onshape experienced a major incident on July 18, 2025 affecting North America and Western Europe and 1 more component, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Update timeline
- investigating Jul 18, 2025, 07:09 PM UTC
We are currently investigating the issue. Search results may be missing.
- identified Jul 19, 2025, 01:00 AM UTC
The issue has been identified, and a fix is being implemented and tested. More information will be coming soon.
- monitoring Jul 19, 2025, 03:36 AM UTC
We have restored search functionality. All documents created before 17:28 UTC today (July 17) are now able to be found by search. We are working on reindexing any documents created since then and will have those indices updated over the next 24 hours. We apologize for the disruption.
- resolved Jul 21, 2025, 05:47 PM UTC
The search issues have been resolved.