Onshape experienced a minor incident on August 8, 2025 affecting North America and Western Europe and 1 more component, lasting 18h. The incident has been resolved; the full update timeline is below.
Affected components
North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia
Update timeline
- investigating Aug 08, 2025, 07:06 AM UTC
We are receiving reports of some documents slow or failing to open in all regions. We are investigating the issue.
- investigating Aug 08, 2025, 11:53 AM UTC
Our engineering team is continuing to investigate this issue. It is impacting a very small number of customers primarily in the Asia regions. We will provide additional updates as we have them.
- resolved Aug 09, 2025, 01:07 AM UTC
We have deployed a change to mitigate the document (usually drawings) open failures. Our engineering team is continuing to work on a permanent fix.