Onshape incident

Degraded performance for Onshape services

Critical Resolved View vendor source →

Onshape experienced a critical incident on September 3, 2025 affecting North America and Western Europe and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 01:56 PM UTC
Resolved
Sep 03, 2025, 04:13 PM UTC
Duration
2h 16m
Detected by Pingoru
Sep 03, 2025, 01:56 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Sep 03, 2025, 01:56 PM UTC

    We’re currently experiencing degraded performance issues across Onshape. Our team is currently working to restore normal performance levels and will provide next update in 30 minutes.

  2. investigating Sep 03, 2025, 02:18 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 03, 2025, 03:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2025, 04:13 PM UTC

    This incident has been resolved. We are working to prevent this from happening again.