Onshape experienced a critical incident on September 3, 2025 affecting North America, lasting 10h 13m. The incident has been resolved; the full update timeline is below.
Affected components
North America
Update timeline
- investigating Sep 03, 2025, 08:32 AM UTC
We're currently investigating delayed thumbnail generation affecting users in North America. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
- identified Sep 03, 2025, 12:13 PM UTC
We have identified the issue and the thumbnail processing rate has increased. We are monitoring as the system processes the thumbnail generation backlog.
- resolved Sep 03, 2025, 06:46 PM UTC
We have resolved the incident and thumbnail generation has returned to normal. All backlogged thumbnail generation requests have been processed.