Onshape incident

Delayed import and export processing in all regions

Minor Resolved View vendor source →

Onshape experienced a minor incident on September 17, 2025 affecting North America and Western Europe, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 02:48 PM UTC
Resolved
Sep 17, 2025, 05:07 PM UTC
Duration
2h 19m
Detected by Pingoru
Sep 17, 2025, 02:48 PM UTC

Affected components

North AmericaWestern Europe

Update timeline

  1. investigating Sep 17, 2025, 02:48 PM UTC

    We are receiving reports that document import, document export, thumbnail generation, and drawings export are delayed. We are looking into this now.

  2. monitoring Sep 17, 2025, 04:50 PM UTC

    A fix has been implemented and we are monitoring the service. Some imports / exports may need to be retried.

  3. resolved Sep 17, 2025, 05:07 PM UTC

    This incident has been resolved. We are working with the engineering teams to prevent this from happening again.