Onshape incident
Additional delays in import and export processing
Onshape experienced a minor incident on September 17, 2025 affecting North America and Western Europe and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2025, 07:54 PM UTC
Our automated monitors again reporting delays in import and export processing. We are continuing to investigate.
- identified Sep 17, 2025, 09:07 PM UTC
Users will see support codes, get redirected to the documents page, and exports will not work. We are implementing a change and will continue to monitor the issue.
- monitoring Sep 17, 2025, 09:45 PM UTC
A configuration change was tested, implemented, and is working. Users will see exports that they started over the last 1 hour start to download. We are continuing to monitor the situation.
- resolved Sep 17, 2025, 10:20 PM UTC
We have again mitigated this incident. An internal queueing service was not responding appropriately to the midday workload. We are making changes improve the scale of this service.