Onshape incident

Some users are unable to open documents

Minor Resolved View vendor source →

Onshape experienced a minor incident on September 23, 2025 affecting North America and Western Europe and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 06:46 PM UTC
Resolved
Sep 23, 2025, 06:55 PM UTC
Duration
9m
Detected by Pingoru
Sep 23, 2025, 06:46 PM UTC

Affected components

North AmericaWestern EuropeSoutheast AsiaAustraliaNortheast Asia

Update timeline

  1. investigating Sep 23, 2025, 06:46 PM UTC

    We are seeing reports of some users having problems opening documents. We are investigating.

  2. resolved Sep 23, 2025, 06:55 PM UTC

    This incident has been resolved.