Olark Outage History

There were 3 Olark outages since February 9, 2026 totaling 7h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.olark.com

Critical April 22, 2026

Incident Alerted

Detected by Pingoru: Apr 22, 2026, 01:57 PM UTC
Resolved: Apr 22, 2026, 05:47 PM UTC
Duration: 3h 49m

Affected: Modern Olark Agent Console (app.olark.com)

Timeline · 5 updates

investigating Apr 22, 2026, 01:57 PM UTC

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
investigating Apr 22, 2026, 02:25 PM UTC

We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.
investigating Apr 22, 2026, 04:31 PM UTC

We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.
monitoring Apr 22, 2026, 04:45 PM UTC

We have identified the problem and issued a fix. Please reload your session. We will continue to monitor.
resolved Apr 22, 2026, 05:47 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 26, 2026

Bots and Ai issues

Detected by Pingoru: Mar 26, 2026, 06:23 PM UTC
Resolved: Mar 26, 2026, 07:47 PM UTC
Duration: 1h 24m

Affected: Olark Bots

Timeline · 3 updates

investigating Mar 26, 2026, 06:23 PM UTC

We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.
monitoring Mar 26, 2026, 07:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 26, 2026, 07:47 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 12, 2026

Degraded bot performance

Detected by Pingoru: Feb 12, 2026, 03:29 PM UTC
Resolved: Feb 12, 2026, 06:03 PM UTC
Duration: 2h 33m

Affected: Olark Bots

Timeline · 2 updates

identified Feb 12, 2026, 03:29 PM UTC

Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.
resolved Feb 12, 2026, 06:03 PM UTC

This incident has been resolved.

Read the full incident report →

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