Affected components
Modern Olark Agent Console (app.olark.com)
Update timeline
- investigating Apr 22, 2026, 01:57 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Apr 22, 2026, 02:25 PM UTC
We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.
- investigating Apr 22, 2026, 04:31 PM UTC
We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.
- monitoring Apr 22, 2026, 04:45 PM UTC
We have identified the problem and issued a fix. Please reload your session. We will continue to monitor.
- resolved Apr 22, 2026, 05:47 PM UTC
This incident has been resolved.
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