Olark incident

Issues with Message Delivery

Minor Resolved View vendor source →

Olark experienced a minor incident on October 27, 2025 affecting Operator messages and Visitor messages, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 06:38 PM UTC
Resolved
Oct 27, 2025, 08:30 PM UTC
Duration
1h 52m
Detected by Pingoru
Oct 27, 2025, 06:38 PM UTC

Affected components

Operator messagesVisitor messages

Update timeline

  1. identified Oct 27, 2025, 06:38 PM UTC

    We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.

  2. monitoring Oct 27, 2025, 06:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 27, 2025, 06:49 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 27, 2025, 08:30 PM UTC

    This incident has been resolved.