Olark incident

Incident Alerted

Minor Resolved View vendor source →
Started
Feb 09, 2026, 04:18 PM UTC
Resolved
Feb 09, 2026, 07:47 PM UTC
Duration
3h 29m
Detected by Pingoru
Feb 09, 2026, 04:18 PM UTC

Affected components

Modern Olark Agent Console (app.olark.com)

Update timeline

  1. investigating Feb 09, 2026, 04:18 PM UTC

    We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

  2. investigating Feb 09, 2026, 04:19 PM UTC

    We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.

  3. monitoring Feb 09, 2026, 04:31 PM UTC

    Message delivery is stable. We're monitoring closely.

  4. identified Feb 09, 2026, 05:19 PM UTC

    We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.

  5. monitoring Feb 09, 2026, 06:19 PM UTC

    A fix has been implemented and we're monitoring closely.

  6. resolved Feb 09, 2026, 07:47 PM UTC

    This incident has been resolved.

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