Olark experienced a minor incident on February 9, 2026 affecting Modern Olark Agent Console (app.olark.com), lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Modern Olark Agent Console (app.olark.com)
Update timeline
- investigating Feb 09, 2026, 04:18 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Feb 09, 2026, 04:19 PM UTC
We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.
- monitoring Feb 09, 2026, 04:31 PM UTC
Message delivery is stable. We're monitoring closely.
- identified Feb 09, 2026, 05:19 PM UTC
We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.
- monitoring Feb 09, 2026, 06:19 PM UTC
A fix has been implemented and we're monitoring closely.
- resolved Feb 09, 2026, 07:47 PM UTC
This incident has been resolved.