Olark experienced a minor incident on February 19, 2026 affecting Visitor messages, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Visitor messages
Update timeline
- investigating Feb 19, 2026, 06:24 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Feb 19, 2026, 06:26 PM UTC
We're investigating reports that visitor messages are not appearing the agent console.
- identified Feb 19, 2026, 06:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 19, 2026, 07:45 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Feb 19, 2026, 08:24 PM UTC
Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.
- monitoring Feb 19, 2026, 08:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 10:09 PM UTC
This incident has been resolved.