Resolved after 3 hours 45 minutes, affecting Visitor messages, on February 19, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 19, 2026, 06:24 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Feb 19, 2026, 06:26 PM UTC
We're investigating reports that visitor messages are not appearing the agent console.
- identified Feb 19, 2026, 06:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 19, 2026, 07:45 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Feb 19, 2026, 08:24 PM UTC
Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.
- monitoring Feb 19, 2026, 08:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 10:09 PM UTC
This incident has been resolved.
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