Olark experienced a minor incident on October 30, 2025 affecting Operator messages and Visitor messages, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Operator messagesVisitor messages
Update timeline
- investigating Oct 30, 2025, 12:53 AM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Oct 30, 2025, 01:13 AM UTC
We've detected an issue with message delivery and loading transcripts and are working to identify the cause of the issue. We'll update here as soon as we know more.
- monitoring Oct 30, 2025, 01:28 AM UTC
We've taken mitigation steps and systems are recovering. We'll continue to monitor closely and update here if things change.
- resolved Oct 30, 2025, 04:01 AM UTC
This incident has been resolved.