Olark incident

Bots and Ai issues

Minor Resolved View vendor source →

Olark experienced a minor incident on March 26, 2026 affecting Olark Bots, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2026, 06:23 PM UTC
Resolved
Mar 26, 2026, 07:47 PM UTC
Duration
1h 24m
Detected by Pingoru
Mar 26, 2026, 06:23 PM UTC

Affected components

Olark Bots

Update timeline

  1. investigating Mar 26, 2026, 06:23 PM UTC

    We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.

  2. monitoring Mar 26, 2026, 07:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 07:47 PM UTC

    This incident has been resolved.