Olark experienced a major incident on February 25, 2026 affecting Modern Olark Agent Console (app.olark.com), lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Modern Olark Agent Console (app.olark.com)
Update timeline
- investigating Feb 25, 2026, 10:23 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- identified Feb 25, 2026, 10:28 PM UTC
We've detected an issue loading app.olark.com. We're implementing a fix now and will update as soon as we have an update.
- resolved Feb 25, 2026, 10:33 PM UTC
We've recovered from the incident and app.olark.com is now loading as normal.