Olark incident

Incident Alerted

Minor Resolved View vendor source →

Olark experienced a minor incident on October 10, 2025 affecting Operator messages and Visitor messages and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 10:26 PM UTC
Resolved
Oct 10, 2025, 11:27 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 10, 2025, 10:26 PM UTC

Affected components

Operator messagesVisitor messagesOlark Bots

Update timeline

  1. investigating Oct 10, 2025, 10:26 PM UTC

    We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

  2. investigating Oct 10, 2025, 10:28 PM UTC

    We're investigating issues with message delivery and bot responses. We'll update here as soon as we know more.

  3. identified Oct 10, 2025, 11:06 PM UTC

    We've identified the cause of the issue and are working on resolution.

  4. monitoring Oct 10, 2025, 11:16 PM UTC

    Systems have recovered and users are free to resume chatting as normal. We'll continue to monitor closely.

  5. resolved Oct 10, 2025, 11:27 PM UTC

    This incident has been resolved.