Olark experienced a notice incident on February 19, 2026, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 19, 2026, 03:23 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- identified Feb 19, 2026, 04:00 PM UTC
We've identified the cause of messages but appearing in the agent console and are implementing a fix now.
- monitoring Feb 19, 2026, 04:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 19, 2026, 05:16 PM UTC
This incident has been resolved.