Resolved after 3 hours 8 minutes, affecting Chatbox and Operator messages and 1 more, on March 9, 2026.
Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely.
Affected components
Update timeline
- investigating Mar 09, 2026, 02:02 PM UTC
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
- investigating Mar 09, 2026, 02:16 PM UTC
We've detected issues with chatboxes loading and message delivery delays. We're investigating the cause and will update here as soon as we know more.
- identified Mar 09, 2026, 03:26 PM UTC
We believe the cause of chatboxes loading intermittently and delayed message delivery is related to an upstream service provider outage. We're continuing to monitor and will update here as we get more information.
- monitoring Mar 09, 2026, 04:44 PM UTC
Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely.
- resolved Mar 09, 2026, 05:10 PM UTC
This incident has been resolved.
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