Olark incident

Bot and chat interruption

Major Resolved View vendor source →

Olark experienced a major incident on August 5, 2026 affecting Operator messages and Visitor messages and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 09:02 PM UTC
Resolved
Aug 05, 2026, 11:00 PM UTC
Duration
1h 58m
Detected by Pingoru
Aug 05, 2026, 09:02 PM UTC

Affected components

Operator messagesVisitor messagesOlark Bots

Update timeline

  1. investigating Aug 05, 2026, 09:02 PM UTC

    We've detected an issue with bot responses and are investigating. We'll update here as we know more.

  2. investigating Aug 05, 2026, 09:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 05, 2026, 09:57 PM UTC

    We've identified the cause of the issue and are implementing a fix now.

  4. monitoring Aug 05, 2026, 10:03 PM UTC

    System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.

  5. resolved Aug 05, 2026, 11:00 PM UTC

    This incident has been resolved.