Nuki Outage History

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Nuki had 17 outages in the last 2 years totaling 63h 27m of downtime, averaging 0.7 incidents per month.

There were 17 Nuki outages since August 11, 2025 totaling 63h 27m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.nuki.io

Major October 15, 2026

Partial outage affecting Nuki Web and API

Detected by Pingoru
Oct 15, 2026, 11:51 AM UTC
Resolved
Oct 15, 2026, 12:13 PM UTC
Duration
21m
Affected: AirbnbEviivoAmazon AlexaNuki WebGuestyNuki REST APIGoogle HomeSmilySmoobu
Timeline · 3 updates
  1. investigating Oct 15, 2026, 11:51 AM UTC

    We're currently investigating an issue affecting some services. We'll provide updates as we learn more. Please keep an eye on this page for updates.

  2. monitoring Oct 15, 2026, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 15, 2026, 12:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2026

Partial outage affecting Remote Access

Detected by Pingoru
Aug 20, 2026, 08:31 AM UTC
Resolved
Aug 20, 2026, 11:30 AM UTC
Duration
2h 58m
Affected: Nuki Remote AccessNuki WebNuki REST API
Timeline · 4 updates
  1. investigating Aug 20, 2026, 08:31 AM UTC

    We're currently investigating an issue affecting some services. We'll provide updates as we learn more. Please keep an eye on this page for updates.

  2. identified Aug 20, 2026, 10:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2026, 10:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2026, 11:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 10, 2026

Partial outage affecting Firmware Updates

Detected by Pingoru
Aug 10, 2026, 12:02 PM UTC
Resolved
Aug 11, 2026, 11:08 AM UTC
Duration
23h 5m
Affected: Firmware Updates
Timeline · 3 updates
  1. investigating Aug 10, 2026, 12:02 PM UTC

    We're currently investigating an issue affecting some services. We'll provide updates as we learn more. Please keep an eye on this page for updates.

  2. investigating Aug 10, 2026, 07:17 PM UTC

    We are still continuing to investigate this issue. Firmware updates are only affected for the latest generation of smart locks (Ultra, Pro, Go)

  3. resolved Aug 11, 2026, 11:08 AM UTC

    The issue has been resolved and firmware updates are possible once again. We apologise for the inconvenience.

Read the full incident report →

Minor July 21, 2026

Degraded Performance of Nuki Web and API

Detected by Pingoru
Jul 21, 2026, 11:21 AM UTC
Resolved
Jul 21, 2026, 11:44 AM UTC
Duration
23m
Affected: AirbnbNuki Remote AccessEviivoNuki WebGuestyNuki REST APISmilySmoobu
Timeline · 5 updates
  1. investigating Jul 21, 2026, 11:21 AM UTC

    We're currently experiencing degraded performance on some services. Some users may notice slower response times. Our team is investigating and we'll post updates here when we have more information for you.

  2. monitoring Jul 21, 2026, 11:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 21, 2026, 11:29 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 21, 2026, 11:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 21, 2026, 11:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 14, 2026

Partial outage affecting all services

Detected by Pingoru
Jul 14, 2026, 05:48 AM UTC
Resolved
Jul 14, 2026, 05:48 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Jul 14, 2026, 05:48 AM UTC

    We experienced periodic service interruptions across our entire infrastructure, affecting our website and product usage. This was due to urgent maintenance that was performed by our hosting provider. We apologise for the inconvenience caused during this time frame.

Read the full incident report →

Critical June 30, 2026

Major Outage affecting our Website, Shop and Pro Shop

Detected by Pingoru
Jun 30, 2026, 11:43 AM UTC
Resolved
Jun 30, 2026, 12:13 PM UTC
Duration
29m
Affected: Nuki Website & Online Shop
Timeline · 3 updates
  1. investigating Jun 30, 2026, 11:43 AM UTC

    We're currently experiencing a major outage affecting core services. Our team is working urgently to resolve the issue. Please do not contact our support team for updates. We will post updates regarding the status of the incident here. You can also subscribe to status updates at the top of this page.

  2. monitoring Jun 30, 2026, 12:02 PM UTC

    The issue with our infrastructure provider appears to have been resolved. We're monitoring the situation.

  3. resolved Jun 30, 2026, 12:13 PM UTC

    The incident has been resolved. We are in ongoing discussions with our infrastructure provider regarding the cause of this issue. We apologise for the inconvenience caused.

Read the full incident report →

Major May 7, 2026

Partial outage affecting Firmware Downloads

Detected by Pingoru
May 07, 2026, 08:17 AM UTC
Resolved
May 07, 2026, 08:54 AM UTC
Duration
37m
Affected: Firmware Updates
Timeline · 3 updates
  1. identified May 07, 2026, 08:17 AM UTC

    We're currently investigating an issue affecting firmware downloads. We'll provide updates as we learn more. Please keep an eye on this page for updates.

  2. monitoring May 07, 2026, 08:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2026, 08:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2026

Incident affecting Matter setup

Detected by Pingoru
Jan 08, 2026, 03:49 PM UTC
Resolved
Jan 09, 2026, 10:31 AM UTC
Duration
18h 41m
Affected: Matter
Timeline · 4 updates
  1. investigating Jan 08, 2026, 03:49 PM UTC

    We're currently experiencing an incident which prevents Matter from being activated on some devices. We are working to identify the cause and will provide updates on a fix in due course. We apologise for the inconvenience caused.

  2. identified Jan 09, 2026, 06:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 09, 2026, 09:00 AM UTC

    A fix is being deployed and we are monitoring the results.

  4. resolved Jan 09, 2026, 10:31 AM UTC

    The incident has been resolved. We apologise for the inconvenience caused by this issue.

Read the full incident report →

Major January 7, 2026

Outage affecting Firmware Updates

Detected by Pingoru
Jan 07, 2026, 12:20 PM UTC
Resolved
Jan 07, 2026, 06:34 PM UTC
Duration
6h 13m
Affected: Firmware Updates
Timeline · 2 updates
  1. identified Jan 07, 2026, 12:20 PM UTC

    We're currently experiencing an incident which is affecting firmware update downloads. Our team is working urgently to resolve the issue. Please do not contact our support team for updates. We will post updates regarding the status of the incident here. You can also subscribe to status updates at the top of this page.

  2. resolved Jan 07, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Outage affecting Nuki Website, Shop and Web Application

Detected by Pingoru
Nov 18, 2025, 12:01 PM UTC
Resolved
Nov 18, 2025, 03:02 PM UTC
Duration
3h
Affected: Nuki Website & Online ShopOry NetworkNuki Remote AccessNuki WebNuki REST API
Timeline · 6 updates
  1. investigating Nov 18, 2025, 12:01 PM UTC

    We're currently investigating an issue affecting our authentication service, Ory Network. This seems to be caused by an outage at Cloudflare. This may affect your ability to log in to Nuki services and authenticate with the API. We'll provide updates as we learn more. Please keep an eye on this page for updates.

  2. investigating Nov 18, 2025, 12:09 PM UTC

    Our checkout process in our web shop is also affected. We apologise for this inconvenience and are awaiting updates from the relevant third-parties.

  3. identified Nov 18, 2025, 12:27 PM UTC

    Services are beginning to recover and work as expected.

  4. monitoring Nov 18, 2025, 12:36 PM UTC

    We're continuing to monitor.

  5. monitoring Nov 18, 2025, 01:21 PM UTC

    The incident is still ongoing.

  6. resolved Nov 18, 2025, 03:02 PM UTC

    The incident appears to be resolved according to our internal metrics and reports from the relevant third-parties. We'll keep monitoring the situation nevertheless.

Read the full incident report →

Major October 20, 2025

Outage of Amazon Web Services

Detected by Pingoru
Oct 20, 2025, 09:49 AM UTC
Resolved
Oct 20, 2025, 10:56 AM UTC
Duration
1h 6m
Affected: AirbnbAmazon Alexa
Timeline · 4 updates
  1. monitoring Oct 20, 2025, 09:49 AM UTC

    Some of our external partners are affected by the global Amazon Web Service (AWS) outage. The outage has now been resolved and services are slowly returning to normal. Please see https://health.aws.amazon.com/health/status for more details. We apologise for this inconvenience caused by this outage and the delayed communication on this matter, as our Status Page provider was also affected by this outage.

  2. monitoring Oct 20, 2025, 10:02 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 10:07 AM UTC

    Services are returning to normal. We will continue to monitor.

  4. resolved Oct 20, 2025, 10:56 AM UTC

    We are no longer seeing any errors on our side for the affected outage at AWS. We will resolve this issue, but will continue to keep a close eye on the matter. We apologise for the inconvenience this outage has caused.

Read the full incident report →

Major August 26, 2025

Partial outage affecting eviivo

Detected by Pingoru
Aug 26, 2025, 02:46 PM UTC
Resolved
Aug 26, 2025, 05:18 PM UTC
Duration
2h 31m
Affected: Eviivo
Timeline · 3 updates
  1. investigating Aug 26, 2025, 02:46 PM UTC

    We're currently investigating an issue affecting our integration with eviivo. We are in contact with them and are trying to resolve the situation. This may prevent reservations being synced to Nuki Web and authorisations from being generated. We'll provide updates as we learn more. Please keep an eye on this page for updates.

  2. monitoring Aug 26, 2025, 04:46 PM UTC

    We've received confirmation from eviivo that the cause has been found and steps have been taken to remediate the problem. We're monitoring the situation.

  3. resolved Aug 26, 2025, 05:18 PM UTC

    After a period of monitoring, the issue has not reappeared, so we deem this incident to have been resolved. Reservations and authorisations should begin to be sync once more. If you are still experiencing issues with missing reservations or authorisations, please get in touch with our support team. We apologise for the inconvenience this has caused.

Read the full incident report →

Minor August 20, 2025

Degraded Performance of Remote Access

Detected by Pingoru
Aug 20, 2025, 11:41 AM UTC
Resolved
Aug 20, 2025, 12:46 PM UTC
Duration
1h 4m
Affected: Nuki Remote Access
Timeline · 3 updates
  1. investigating Aug 20, 2025, 11:41 AM UTC

    We're currently experiencing degraded performance on some services. Some users may notice slower response times. Our team is investigating and we'll post updates here when we have more information for you.

  2. monitoring Aug 20, 2025, 11:57 AM UTC

    We have restarted some slow components and are monitoring an improving situation.

  3. resolved Aug 20, 2025, 12:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2025

Degraded Performance

Detected by Pingoru
Aug 20, 2025, 08:52 AM UTC
Resolved
Aug 20, 2025, 10:00 AM UTC
Duration
1h 8m
Affected: Nuki Website & Online ShopNuki Remote AccessNuki WebNuki REST API
Timeline · 3 updates
  1. investigating Aug 20, 2025, 08:52 AM UTC

    We're currently experiencing degraded performance on some services. Some users may notice slower response times. Our team is investigating and we'll post updates here when we have more information for you.

  2. identified Aug 20, 2025, 08:59 AM UTC

    Our hosting provider is currently having difficulties. The issues seem to be intermittent, so you may periodically experience a loss of performance.

  3. resolved Aug 20, 2025, 10:00 AM UTC

    The incident at our hosting provider has been resolved. Thank you for your understanding and patience during this period.

Read the full incident report →

Notice August 20, 2025

Potentially missing Airbnb messages

Detected by Pingoru
Aug 20, 2025, 06:30 AM UTC
Resolved
Aug 20, 2025, 06:30 AM UTC
Duration
–
Timeline · 1 update
  1. resolved Aug 22, 2025, 01:34 PM UTC

    Some Airbnb guests may not have received their messages with check-in instructions. We have since fixed the underlying cause of this issue. If your guests have not received their check-in message, please head to Nuki Web and find the relevant booking. Next to the booking, click on the button to deactivate that booking. Afterwards, click on the button once again to re-activate the booking. This will send the check-in message to your guests. We're sorry for the inconvenience this has caused.

Read the full incident report →

Minor August 14, 2025

Degraded performance

Detected by Pingoru
Aug 14, 2025, 11:48 AM UTC
Resolved
Aug 14, 2025, 12:36 PM UTC
Duration
47m
Affected: Nuki WebNuki REST API
Timeline · 3 updates
  1. investigating Aug 14, 2025, 11:48 AM UTC

    We've noticed a drop in performance of Nuki Web and our REST API. We're currently investigating the issue.

  2. monitoring Aug 14, 2025, 11:59 AM UTC

    Things are looking normal once more. We're monitoring.

  3. resolved Aug 14, 2025, 12:36 PM UTC

    This incident has been resolved. Sorry if you noticed some slow performance during this time frame.

Read the full incident report →

Critical August 11, 2025

Nuki Web API unreachable

Detected by Pingoru
Aug 11, 2025, 06:47 PM UTC
Resolved
Aug 11, 2025, 07:42 PM UTC
Duration
55m
Affected: AirbnbEviivoAmazon AlexaNuki WebGuestyNuki REST APIGoogle HomeSmilySmoobu
Timeline · 3 updates
  1. investigating Aug 11, 2025, 06:47 PM UTC

    The Nuki Web API and associated integrations are currently at least partially unreachable. The team is investigating.

  2. monitoring Aug 11, 2025, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 11, 2025, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →