Nuki experienced a minor incident on January 8, 2026 affecting Matter, lasting 18h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Matter
Update timeline
- investigating Jan 08, 2026, 03:49 PM UTC
We're currently experiencing an incident which prevents Matter from being activated on some devices. We are working to identify the cause and will provide updates on a fix in due course. We apologise for the inconvenience caused.
- identified Jan 09, 2026, 06:45 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 09, 2026, 09:00 AM UTC
A fix is being deployed and we are monitoring the results.
- resolved Jan 09, 2026, 10:31 AM UTC
The incident has been resolved. We apologise for the inconvenience caused by this issue.