Nuki incident
Major Outage affecting our Website, Shop and Pro Shop
Nuki experienced a critical incident on June 30, 2026 affecting Nuki Website & Online Shop, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 11:43 AM UTC
We're currently experiencing a major outage affecting core services. Our team is working urgently to resolve the issue. Please do not contact our support team for updates. We will post updates regarding the status of the incident here. You can also subscribe to status updates at the top of this page.
- monitoring Jun 30, 2026, 12:02 PM UTC
The issue with our infrastructure provider appears to have been resolved. We're monitoring the situation.
- resolved Jun 30, 2026, 12:13 PM UTC
The incident has been resolved. We are in ongoing discussions with our infrastructure provider regarding the cause of this issue. We apologise for the inconvenience caused.