Nuki experienced a major incident on August 10, 2026 affecting Firmware Updates, lasting 23h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Firmware Updates
Update timeline
- investigating Aug 10, 2026, 12:02 PM UTC
We're currently investigating an issue affecting some services. We'll provide updates as we learn more. Please keep an eye on this page for updates.
- investigating Aug 10, 2026, 07:17 PM UTC
We are still continuing to investigate this issue. Firmware updates are only affected for the latest generation of smart locks (Ultra, Pro, Go)
- resolved Aug 11, 2026, 11:08 AM UTC
The issue has been resolved and firmware updates are possible once again. We apologise for the inconvenience.