Nuki experienced a major incident on August 26, 2025 affecting Eviivo, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2025, 02:46 PM UTC
We're currently investigating an issue affecting our integration with eviivo. We are in contact with them and are trying to resolve the situation. This may prevent reservations being synced to Nuki Web and authorisations from being generated. We'll provide updates as we learn more. Please keep an eye on this page for updates.
- monitoring Aug 26, 2025, 04:46 PM UTC
We've received confirmation from eviivo that the cause has been found and steps have been taken to remediate the problem. We're monitoring the situation.
- resolved Aug 26, 2025, 05:18 PM UTC
After a period of monitoring, the issue has not reappeared, so we deem this incident to have been resolved. Reservations and authorisations should begin to be sync once more. If you are still experiencing issues with missing reservations or authorisations, please get in touch with our support team. We apologise for the inconvenience this has caused.