Nuki incident

Nuki Web API unreachable

Critical Resolved View vendor source →

Nuki experienced a critical incident on August 11, 2025 affecting Airbnb and Eviivo and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 06:47 PM UTC
Resolved
Aug 11, 2025, 07:42 PM UTC
Duration
55m
Detected by Pingoru
Aug 11, 2025, 06:47 PM UTC

Affected components

AirbnbEviivoAmazon AlexaNuki WebGuestyNuki REST APIGoogle HomeSmilySmoobu

Update timeline

  1. investigating Aug 11, 2025, 06:47 PM UTC

    The Nuki Web API and associated integrations are currently at least partially unreachable. The team is investigating.

  2. monitoring Aug 11, 2025, 06:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 11, 2025, 07:42 PM UTC

    This incident has been resolved.