Nuki incident

Degraded Performance of Remote Access

Resolved after 1 hour 4 minutes, affecting Nuki Remote Access, on August 20, 2025.

monitoring Aug 20, 2025, 11:57 AM UTC

We have restarted some slow components and are monitoring an improving situation.

Started
Aug 20, 2025, 11:41 AM UTC
Resolved
Aug 20, 2025, 12:46 PM UTC
Duration
1h 4m
Detected by Pingoru
Aug 20, 2025, 11:41 AM UTC

Affected components

Nuki Remote Access

Update timeline

  1. investigating Aug 20, 2025, 11:41 AM UTC

    We're currently experiencing degraded performance on some services. Some users may notice slower response times. Our team is investigating and we'll post updates here when we have more information for you.

  2. monitoring Aug 20, 2025, 11:57 AM UTC

    We have restarted some slow components and are monitoring an improving situation.

  3. resolved Aug 20, 2025, 12:46 PM UTC

    This incident has been resolved.

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