Nuki experienced a minor incident on August 20, 2025 affecting Nuki Website & Online Shop and Nuki Remote Access and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Nuki Website & Online ShopNuki Remote AccessNuki WebNuki REST API
Update timeline
- investigating Aug 20, 2025, 08:52 AM UTC
We're currently experiencing degraded performance on some services. Some users may notice slower response times. Our team is investigating and we'll post updates here when we have more information for you.
- identified Aug 20, 2025, 08:59 AM UTC
Our hosting provider is currently having difficulties. The issues seem to be intermittent, so you may periodically experience a loss of performance.
- resolved Aug 20, 2025, 10:00 AM UTC
The incident at our hosting provider has been resolved. Thank you for your understanding and patience during this period.