Nuki experienced a major incident on October 20, 2025 affecting Airbnb and Amazon Alexa, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:49 AM UTC
Some of our external partners are affected by the global Amazon Web Service (AWS) outage. The outage has now been resolved and services are slowly returning to normal. Please see https://health.aws.amazon.com/health/status for more details. We apologise for this inconvenience caused by this outage and the delayed communication on this matter, as our Status Page provider was also affected by this outage.
- monitoring Oct 20, 2025, 10:02 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:07 AM UTC
Services are returning to normal. We will continue to monitor.
- resolved Oct 20, 2025, 10:56 AM UTC
We are no longer seeing any errors on our side for the affected outage at AWS. We will resolve this issue, but will continue to keep a close eye on the matter. We apologise for the inconvenience this outage has caused.