Nuki incident

Partial outage affecting Remote Access

Major Resolved View vendor source →

Nuki experienced a major incident on August 20, 2026 affecting Nuki Remote Access and Nuki Web and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 08:31 AM UTC
Resolved
Aug 20, 2026, 11:30 AM UTC
Duration
2h 58m
Detected by Pingoru
Aug 20, 2026, 08:31 AM UTC

Affected components

Nuki Remote AccessNuki WebNuki REST API

Update timeline

  1. investigating Aug 20, 2026, 08:31 AM UTC

    We're currently investigating an issue affecting some services. We'll provide updates as we learn more. Please keep an eye on this page for updates.

  2. identified Aug 20, 2026, 10:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2026, 10:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2026, 11:30 AM UTC

    This incident has been resolved.