Nuki incident
Outage affecting Nuki Website, Shop and Web Application
Nuki experienced a major incident on November 18, 2025 affecting Nuki Website & Online Shop and Ory Network and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:01 PM UTC
We're currently investigating an issue affecting our authentication service, Ory Network. This seems to be caused by an outage at Cloudflare. This may affect your ability to log in to Nuki services and authenticate with the API. We'll provide updates as we learn more. Please keep an eye on this page for updates.
- investigating Nov 18, 2025, 12:09 PM UTC
Our checkout process in our web shop is also affected. We apologise for this inconvenience and are awaiting updates from the relevant third-parties.
- identified Nov 18, 2025, 12:27 PM UTC
Services are beginning to recover and work as expected.
- monitoring Nov 18, 2025, 12:36 PM UTC
We're continuing to monitor.
- monitoring Nov 18, 2025, 01:21 PM UTC
The incident is still ongoing.
- resolved Nov 18, 2025, 03:02 PM UTC
The incident appears to be resolved according to our internal metrics and reports from the relevant third-parties. We'll keep monitoring the situation nevertheless.