Nuki incident

Degraded Performance of Nuki Web and API

Minor Resolved View vendor source →

Nuki experienced a minor incident on July 21, 2026 affecting Airbnb and Nuki Remote Access and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 11:21 AM UTC
Resolved
Jul 21, 2026, 11:44 AM UTC
Duration
23m
Detected by Pingoru
Jul 21, 2026, 11:21 AM UTC

Affected components

AirbnbNuki Remote AccessEviivoNuki WebGuestyNuki REST APISmilySmoobu

Update timeline

  1. investigating Jul 21, 2026, 11:21 AM UTC

    We're currently experiencing degraded performance on some services. Some users may notice slower response times. Our team is investigating and we'll post updates here when we have more information for you.

  2. monitoring Jul 21, 2026, 11:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 21, 2026, 11:29 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 21, 2026, 11:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 21, 2026, 11:44 AM UTC

    This incident has been resolved.