Nuki experienced a major incident on January 7, 2026 affecting Firmware Updates, lasting 6h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Firmware Updates
Update timeline
- identified Jan 07, 2026, 12:20 PM UTC
We're currently experiencing an incident which is affecting firmware update downloads. Our team is working urgently to resolve the issue. Please do not contact our support team for updates. We will post updates regarding the status of the incident here. You can also subscribe to status updates at the top of this page.
- resolved Jan 07, 2026, 06:34 PM UTC
This incident has been resolved.