Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

Application Access Issues | Banner Self Service

Minor Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a minor incident on January 22, 2026 affecting Banner - Self-Service and Other, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 03:48 PM UTC
Resolved
Jan 23, 2026, 06:29 PM UTC
Duration
1d 2h
Detected by Pingoru
Jan 22, 2026, 03:48 PM UTC

Affected components

Banner - Self-ServiceOther

Update timeline

  1. investigating Jan 22, 2026, 03:48 PM UTC

    IT teams are investigating reports that, following the upgrade to version 9, some advisors cannot log in or access certain applications in Banner Self-Service. If you experience this issue, please report it to the IT Service Desk for assistance. Updates will be shared to IT Statuspage as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

  2. monitoring Jan 22, 2026, 06:33 PM UTC

    IT teams have implemented a fix that has resolved the issue. Affected community members should now have full access to Banner Self Service. Note: You may need to clear your browser cache. If you're still experiencing issues, please contact the IT Service Desk.

  3. resolved Jan 23, 2026, 06:29 PM UTC

    This issue has been fully resolved.