Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident
Student Data Unavailable l Hubs
Resolved after 6 hours 58 minutes, affecting Student Hub and Banner - Student and 1 more, on December 15, 2025.
This issue is fully resolved. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
Affected components
Update timeline
- investigating Dec 15, 2025, 04:10 PM UTC
IT teams are investigating reports of student data not showing on the Student Hub and the Family Hub. Updates will be shared to the IT Statuspage as they become available. Students can still find their course and other data in Canvas and in Banner self-service. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
- monitoring Dec 15, 2025, 04:34 PM UTC
Data has been restored and available again in the Student and Family Hub. IT teams will continue to monitor.
- resolved Dec 15, 2025, 11:08 PM UTC
This issue is fully resolved. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.
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