Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

Student Data Unavailable l Hubs

Minor Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a minor incident on December 15, 2025 affecting Student Hub and Banner - Student and 1 more component, lasting 6h 58m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 04:10 PM UTC
Resolved
Dec 15, 2025, 11:08 PM UTC
Duration
6h 58m
Detected by Pingoru
Dec 15, 2025, 04:10 PM UTC

Affected components

Student HubBanner - StudentFamily Hub

Update timeline

  1. investigating Dec 15, 2025, 04:10 PM UTC

    IT teams are investigating reports of student data not showing on the Student Hub and the Family Hub. Updates will be shared to the IT Statuspage as they become available. Students can still find their course and other data in Canvas and in Banner self-service. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

  2. monitoring Dec 15, 2025, 04:34 PM UTC

    Data has been restored and available again in the Student and Family Hub. IT teams will continue to monitor.

  3. resolved Dec 15, 2025, 11:08 PM UTC

    This issue is fully resolved. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.