Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown incident

Slowness to Faculty Grade Submissions l Banner

Minor Resolved View vendor source →

Is IT Services - Northeastern University Down Right Now? Live IT Services - Northeastern University Status & Outages | IsDown experienced a minor incident on December 15, 2025 affecting Banner - Self-Service, lasting 22d 16h. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 11:01 PM UTC
Resolved
Jan 07, 2026, 03:47 PM UTC
Duration
22d 16h
Detected by Pingoru
Dec 15, 2025, 11:01 PM UTC

Affected components

Banner - Self-Service

Update timeline

  1. investigating Dec 15, 2025, 11:01 PM UTC

    IT teams are aware of an issue affecting faculty grade submissions in Banner, and understand this is happening during a critical time for grade submissions. The issue has been identified and escalated to the vendor, Ellucian. Faculty uploading large grade spreadsheets are experiencing timeouts that prevent successful submission. Recommended workaround: Break larger class rosters into multiple spreadsheets of 50 students or fewer before uploading. For detailed grade submission instructions, visit the Faculty Grade Submission guide. The university is working with Ellucian to resolve this issue as quickly as possible. Updates will be posted as available. For any questions, or to report an issue, please contact the IT Service Desk 24/7 at 617.373.HELP [4357], [email protected], or by visiting the Tech Service Portal.

  2. investigating Dec 17, 2025, 04:30 PM UTC

    IT teams are in communication with the vendor, and are continuing to investigate this issue.

  3. investigating Jan 05, 2026, 02:28 PM UTC

    This issue has been fully resolved.

  4. resolved Jan 07, 2026, 03:47 PM UTC

    This incident has been resolved.