Nexthink Outage History
Nexthink is up right nowPingoru has recorded 42 incidents for Nexthink: 17 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 47 of 720 (6%) |
| May 2026 | 0 | 160 of 744 (21%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 1 | 7 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 3 | 17 of 744 (2%) |
| November 2026 | 1 | 2 of 121 (1%) |
Incidents, newest first
Minor November 3, 2026 Digital Experience Distribution Display Issue 1h 42m
Started Nov 03, 2026, 12:21 PM UTC· resolved Nov 03, 2026, 02:04 PM UTC
- investigating Nov 03, 2026, 12:21 PM UTC
We are investigating an issue that may affect the experience distribution displayed on the Digital Experience page. The underlying experience data remains unaffected.
- monitoring Nov 03, 2026, 01:09 PM UTC
The display issue affecting the experience distribution on the Digital Experience page is fixed. The underlying experience data and distribution were not affected. We are monitoring the service to confirm the display remains stable.
- resolved Nov 03, 2026, 02:04 PM UTC
The display issue has been resolved, and the underlying experience data was not affected. Thank you for your patience and understanding.
Minor October 19, 2026 Intermittent errors in services using AI-powered features 6h 28m
Started Oct 19, 2026, 09:03 AM UTC· resolved Oct 19, 2026, 03:32 PM UTC
- investigating Oct 19, 2026, 09:03 AM UTC
We are aware of intermittent errors affecting services that use AI-powered features, such as Nexthink Workspace and Spark. The errors are related to an issue with a AWS service used by some of these features. We are in close contact with AWS support team and are monitoring the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.
- investigating Oct 19, 2026, 10:49 AM UTC
We are actively working with AWS to resolve the issue. We will share further updates as we have more information. Thank you for your patience.
- monitoring Oct 19, 2026, 12:53 PM UTC
We are seeing increased stability in our services following the intermittent errors experienced earlier. We continue to work with AWS and monitor service stability.
- resolved Oct 19, 2026, 03:32 PM UTC
AWS has confirmed that the issue on their side is fully resolved. Affected services are working normally again, and we are no longer seeing errors. We appreciate your understanding and patience.
Minor October 8, 2026 High DEX Score Calculation 2h 39m
Started Oct 08, 2026, 11:53 AM UTC· resolved Oct 08, 2026, 02:33 PM UTC
- monitoring Oct 08, 2026, 11:53 AM UTC
We identified an issue that may have caused DEX scores to appear higher than expected temporarily for some users. A fix has been applied, and scores now reflect the expected calculation. We will continue to monitor and validate the applied fix.
- resolved Oct 08, 2026, 02:33 PM UTC
The issue affecting DEX score calculation has been resolved. Scores now reflect the expected calculation, and no further action is required.
Minor October 8, 2026 Workflow execution may be delayed or stuck in progress 10h 40m
Started Oct 08, 2026, 09:42 AM UTC· resolved Oct 08, 2026, 08:22 PM UTC
- identified Oct 08, 2026, 09:42 AM UTC
We have identified an issue affecting Workflow execution. Unexpected load on Workflow execution is causing some workflows to be delayed or remain in an "In progress" state longer than expected. Our team is working to stabilize the service and process the backlog.
- identified Oct 08, 2026, 11:21 AM UTC
Mitigation steps have been put in place to resume processing of workflow execution requests. We expect all backlogged requests to be processed as part of this. We will keep you informed as the situation progresses.
- identified Oct 08, 2026, 03:26 PM UTC
Our teams are still investigating this issue. The steps taken so far haven't fully fixed it, so some workflows may still be delayed. Thank you for your understanding
- monitoring Oct 08, 2026, 07:03 PM UTC
A fix has been implemented, and workflow executions has returned to normal. We will continue to monitor the service for the next hour to ensure continued stability. Thank you for your patience.
- resolved Oct 08, 2026, 08:22 PM UTC
Following the monitoring period, we can confirm that this issue has been resolved and workflow executions are operating normally. Thank you for your patience while our teams worked to resolve it.
Critical September 11, 2026 Intermittent WebUI Access Issues 47m
Started Sep 11, 2026, 12:47 PM UTC· resolved Sep 11, 2026, 01:34 PM UTC
- investigating Sep 11, 2026, 12:47 PM UTC
We are currently investigating reports of intermittent inaccessibility to the WebUI. Initial findings suggest the issue may be related to a third-party access management platform. Our team is actively investigating and will provide updates as more information becomes available.
- monitoring Sep 11, 2026, 12:59 PM UTC
Our third-party access management platform has identified the root cause and applied remediation steps. Service has returned to normal, and we will continue monitoring to confirm full resolution.
- resolved Sep 11, 2026, 01:34 PM UTC
Our third-party access management platform has resolved the underlying issue on their end. Service has been confirmed as fully restored. This incident is now marked as resolved.
Minor July 1, 2026 Degraded New Collector Connectivity 7h
Started Jul 01, 2026, 08:45 AM UTC· resolved Jul 01, 2026, 03:46 PM UTC
- investigating Jul 01, 2026, 08:45 AM UTC
We are currently investigating an issue affecting new Collector connections. Some customers may experience difficulties establishing new Collector connections, which may result in delayed or incomplete data collection. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
- monitoring Jul 01, 2026, 08:54 AM UTC
We have implemented a fix for the issue affecting new Collector connections. New Collector connections are now being established successfully. Our team is continuing to monitor the service to ensure stability before closing this incident. We will provide a final update once monitoring is complete.
- resolved Jul 01, 2026, 03:46 PM UTC
We confirm this incident has been resolved, and new Collector connections are now being established successfully. The service is operating normally. Thank you for your patience while we worked to resolve this issue.
Minor June 29, 2026 Conversation summary errors for Spark 3h 57m
Started Jun 29, 2026, 04:26 PM UTC· resolved Jun 29, 2026, 08:23 PM UTC
- investigating Jun 29, 2026, 04:26 PM UTC
We have identified an issue causing conversation summaries for Spark to return errors. Our team is actively working to restore the functionality. Thank you for your patience and understanding.
- monitoring Jun 29, 2026, 05:21 PM UTC
The issue causing conversation summaries for Spark to return errors has been resolved. Our team will continue monitoring the service to ensure the functionality remains stable. Thank you for your understanding.
- resolved Jun 29, 2026, 08:23 PM UTC
The issue causing conversation summaries for Spark to return errors has been resolved. After monitoring the service, we have confirmed that functionality remains stable. Users should now be able to view conversation summaries for Spark as expected.
Minor April 30, 2026 CPU Time Missing in Execution Events 7d 5h
Started Apr 30, 2026, 10:30 AM UTC· resolved May 07, 2026, 03:55 PM UTC
- investigating Apr 30, 2026, 10:30 AM UTC
We are currently investigating an issue affecting execution event metrics. Some users may observe missing or null CPU time values across clusters. Our team is actively working to identify the cause and restore full functionality as soon as possible.
- monitoring Apr 30, 2026, 04:48 PM UTC
We have mitigated the issue affecting execution event metrics. CPU time values are now being reported correctly, including for events captured during the affected period. We are continuing to monitor the system to ensure stability.
- resolved May 07, 2026, 03:55 PM UTC
This incident has been resolved. We have implemented a permanent fix for the issue affecting CPU time reporting in execution event metrics, and services are operating normally. Thank you for your patience.
Minor April 29, 2026 Degraded Execution Data Visibility 22h 12m
Started Apr 29, 2026, 11:18 AM UTC· resolved Apr 30, 2026, 09:31 AM UTC
- investigating Apr 29, 2026, 11:18 AM UTC
We are currently investigating an issue affecting execution data visibility. Some users may experience incomplete or missing execution data in certain clusters. Our team is actively working to restore full functionality as soon as possible.
- monitoring Apr 29, 2026, 04:50 PM UTC
The issue affecting execution data visibility has been resolved. Execution data generated after 13:50 CEST is visible and accessible. Unfortunately, execution data generated during the impacted window, approximately 09:08–13:50 CEST, may remain incomplete or unavailable in affected clusters. After investigation, we have determined that the missing execution data from this period cannot be retrieved. We apologize for the inconvenience.
- resolved Apr 30, 2026, 09:31 AM UTC
We have confirmed that execution data services are operating normally and this incident is now resolved. Thank you for your patience.
Minor April 8, 2026 Nexthink Service degradation: Drill down functionality not available 3h 27m
Started Apr 08, 2026, 02:33 PM UTC· resolved Apr 08, 2026, 06:01 PM UTC
- investigating Apr 08, 2026, 02:33 PM UTC
We are currently experiencing an issue affecting drill-down functionality. Our team is actively investigating and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
- monitoring Apr 08, 2026, 03:38 PM UTC
The issue affecting drill-down functionality has been resolved. We are continuing to monitor the services to ensure stability.
- resolved Apr 08, 2026, 06:01 PM UTC
The issue affecting drill-down functionality has been marked as fully resolved. All systems are operating normally. Thank you for your understanding.
Minor March 31, 2026 Collaboration Experience Queries & Dashboards Unavailable 14h 50m
Started Mar 31, 2026, 04:44 PM UTC· resolved Apr 01, 2026, 07:35 AM UTC
- investigating Mar 31, 2026, 04:44 PM UTC
We are currently investigating an issue affecting Collaboration Experience queries and dashboards, which are not functioning as expected. Users may experience failures when loading or running queries, as well as incomplete or missing dashboard data. Our engineering teams are actively working to identify the root cause and restore full functionality. We will provide further updates as soon as more information becomes available.
- monitoring Apr 01, 2026, 04:31 AM UTC
The issue affecting Collaboration Experience queries and dashboards has been fixed. Users should now be able to run queries and view dashboard data as expected. We are actively monitoring the system to ensure stability. Thank you for your patience.
- resolved Apr 01, 2026, 07:35 AM UTC
We have confirmed that systems remain stable and this incident is now resolved.
Minor March 19, 2026 Nexthink Service Degradation: DEX score is not visible 1d
Started Mar 19, 2026, 06:34 AM UTC· resolved Mar 20, 2026, 06:51 AM UTC
- investigating Mar 19, 2026, 06:34 AM UTC
We are aware of a degraded performance issue affecting Experience Central, causing the DEX score to be temporarily unavailable for some users. Our engineering team is actively working on a resolution. Thank you for your patience and understanding.
- monitoring Mar 19, 2026, 07:59 AM UTC
The issue affecting DEX Score visibility has been resolved, and we are continuing to monitor the system closely to ensure stability. We appreciate your patience and understanding.
- resolved Mar 20, 2026, 06:51 AM UTC
We can confirm that the DEX Score visibility issue has been resolved. We appreciate your patience during this time.
Minor March 5, 2026 Nexthink service degradation: Dashboard Errors Across Modules 3h 30m
Started Mar 05, 2026, 03:03 PM UTC· resolved Mar 05, 2026, 06:34 PM UTC
- identified Mar 05, 2026, 03:03 PM UTC
We are currently experiencing an issue affecting Dashboards across multiple modules. Some users may encounter errors when accessing dashboards. The root cause has been identified, and our team is actively implementing a fix to restore full functionality as soon as possible.
- monitoring Mar 05, 2026, 05:10 PM UTC
A fix has been implemented to address the issue affecting Dashboards across multiple modules. We are continuing to monitor system performance to ensure full stability before closing the incident.
- resolved Mar 05, 2026, 06:34 PM UTC
After closely monitoring, we can confirm there has been no further instability or errors identified. We are now considering this incident as resolved. Thank you for your continued collaboration and understanding.
Minor December 10, 2025 Nexthink Service Degradation: Access to WebUI returns error 2h 19m
Started Dec 10, 2025, 09:25 AM UTC· resolved Dec 10, 2025, 11:44 AM UTC
- investigating Dec 10, 2025, 09:25 AM UTC
Our team is actively investigating an issue with access to the WebUI. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.
- monitoring Dec 10, 2025, 09:56 AM UTC
We have observed intermittent 503/504 errors caused by a third-party service experiencing technical issues. Service access appears to have recovered, and our team is continuing to monitor the situation to ensure full stability.
- resolved Dec 10, 2025, 11:44 AM UTC
This incident has been resolved. The third-party service involved has confirmed the issue is fully addressed, and access to the WebUI is now functioning normally. Thank you for your patience.
Minor November 26, 2025 Nexthink service degradation: Visual editor not loading 1h 20m
Started Nov 26, 2025, 10:26 AM UTC· resolved Nov 26, 2025, 11:46 AM UTC
- investigating Nov 26, 2025, 10:26 AM UTC
We are currently investigating an issue affecting the Visual Editor. Some users may experience the editor failing to load across multiple environments. Our team is actively working to identify the cause and restore full functionality as soon as possible.
- monitoring Nov 26, 2025, 10:36 AM UTC
We have implemented mitigation for the issue affecting the Visual Editor. The service is loading as expected, and we are currently monitoring to ensure full stability.
- resolved Nov 26, 2025, 11:46 AM UTC
The Visual Editor is now fully operational and this incident has been resolved. Thank you for your patience.
Major November 18, 2025 Cloudflare Issue Affecting Some Nexthink Services 6h 46m
Started Nov 18, 2025, 02:02 PM UTC· resolved Nov 18, 2025, 08:49 PM UTC
- investigating Nov 18, 2025, 02:02 PM UTC
Cloudflare is currently experiencing an outage that is impacting some services like nexthink.com. You might also experience issues accessing your Nexthink instance using SSO depending of your IdP. We will provide further updates as soon as we have more information. Thanks for the understanding.
- monitoring Nov 18, 2025, 03:24 PM UTC
Cloudflare has implemented a fix and access to Nexthink websites (including nexthink.com) and services has been restored. SSO logins should now work as expected. Cloudflare is still monitoring, so a few users may see intermittent issues. If you do, please refresh your browser, clear DNS/cache, and try again.
- resolved Nov 18, 2025, 08:49 PM UTC
The Cloudflare outage impacting Nexthink websites and services has been fully resolved. All services, including SSO logins, are operating normally. Thank you for your patience during this incident.
Minor November 12, 2025 Nexthink service degradation: AI Drive unavailable 1h 5m
Started Nov 12, 2025, 03:11 PM UTC· resolved Nov 12, 2025, 04:16 PM UTC
- investigating Nov 12, 2025, 03:11 PM UTC
Our team is actively investigating an issue with the AI Tools (AI Drive) feature. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.
- monitoring Nov 12, 2025, 03:38 PM UTC
AI Drive is now available again in all regions. We continue to investigate the root cause.
- resolved Nov 12, 2025, 04:16 PM UTC
Our Engineering teams have identified and fixed the issue. Our apologies for any inconvenience this may have caused. We are now considering this incident as resolved.
Minor October 6, 2025 Nexthink Service Degradation: Checklists functionality 2h 32m
Started Oct 06, 2025, 11:10 AM UTC· resolved Oct 06, 2025, 01:42 PM UTC
- investigating Oct 06, 2025, 11:10 AM UTC
We are currently investigating an issue affecting Checklists functionality in both Device View and Amplify. Our team is working diligently to identify the root cause and implement a solution as quickly as possible.
- monitoring Oct 06, 2025, 12:10 PM UTC
The issue affecting Checklists functionality in Device View and Amplify has been resolved. All services are now operational. We are continuing to monitor the system to ensure stability.
- resolved Oct 06, 2025, 01:42 PM UTC
Checklists functionality in Device View and Amplify has been fully restored and is operating normally. Thank you for your patience.
Major September 23, 2025 Nexthink Service Degradation: Device View 1h 44m
Started Sep 23, 2025, 01:21 PM UTC· resolved Sep 23, 2025, 03:05 PM UTC
- investigating Sep 23, 2025, 01:21 PM UTC
Our team is actively investigating a degraded performance issue impacting the "Device View" feature. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.
- monitoring Sep 23, 2025, 01:43 PM UTC
The Device View feature Degradation has been resolved. Our teams are currently monitoring the platform to ensure everything is back to normal. We appreciate and thank you for your patience.
- resolved Sep 23, 2025, 03:05 PM UTC
We are pleased to share that after monitoring the platform, we can confirm that the "Device View feature degradation" is fully restored and is working as expected. This issue is considered resolved.
Minor September 9, 2025 Nexthink Service Degradation: Device Performance Data Delay in WebUI 1d
Started Sep 09, 2025, 12:44 PM UTC· resolved Sep 10, 2025, 01:39 PM UTC
- investigating Sep 09, 2025, 12:44 PM UTC
We are currently investigating a delay in the availability of device performance data within the WebUI. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.
- investigating Sep 09, 2025, 02:14 PM UTC
Our Engineering teams have identified the root cause and are diligently working to deploy a fix into production. We greatly appreciate your continued support and collaboration.
- identified Sep 09, 2025, 04:23 PM UTC
Our engineering team continues to progress on developing and validating the fix to ensure data integrity and a controlled recovery. As a result, recovery efforts are expected to continue through tomorrow. We will provide further updates as progress continues. Thank you for your patience and understanding.
- monitoring Sep 10, 2025, 10:27 AM UTC
The issue has been resolved, and device performance data is now visible. We have placed the services under active monitoring to ensure continued stability and performance. Thank you for your patience and understanding throughout this process.
- resolved Sep 10, 2025, 01:39 PM UTC
Following a period of monitoring, we have observed that the systems are stable and device performance data is displaying as expected. We are now marking the incident as resolved.
Minor July 10, 2025 Nexthink Service Degradation: DEX score is not visible 1d
Started Jul 10, 2025, 07:03 AM UTC· resolved Jul 11, 2025, 07:59 AM UTC
- investigating Jul 10, 2025, 07:03 AM UTC
We are aware of a degraded performance issue impacting the Experience Central product, causing the DEX score to be temporarily invisible for some users. Our engineering team is working diligently on fixing it. We thank you for your patience.
- investigating Jul 10, 2025, 08:36 AM UTC
Our team is continuing to work on resolving the issue affecting the visibility of the DEX score. We are making steady progress and remain focused on restoring full functionality as soon as possible.
- monitoring Jul 10, 2025, 10:09 AM UTC
The DEX Score visibility issue has been fixed and will be under monitoring for sometime. We appreciate and thank you for your patience.
- resolved Jul 11, 2025, 07:59 AM UTC
We can confirm that the DEX Score visibility issue has been fully resolved. We appreciate your patience during this time.
Minor July 3, 2025 Nexthink service degradation: Login Issues on Nexthink Community 2h 17m
Started Jul 03, 2025, 07:05 PM UTC· resolved Jul 03, 2025, 09:22 PM UTC
- investigating Jul 03, 2025, 07:05 PM UTC
We are currently investigating an issue affecting login functionality on the Nexthink Community platform. Our team is actively working to identify the root cause and restore normal access as soon as possible. In the meantime, if you need assistance or wish to create a support ticket, please contact us directly at [email protected]. We apologize for the inconvenience and appreciate your patience.
- investigating Jul 03, 2025, 08:25 PM UTC
Our internal teams are actively investigating the issue affecting Nexthink Community login. We are working to identify the root cause and will share further updates as soon as we have more information. Thank you for your continued patience.
- resolved Jul 03, 2025, 09:22 PM UTC
The issue affecting Nexthink Community login has been successfully resolved, and access has been fully restored. Our teams have confirmed that the platform is now functioning as expected. Thank you for your patience while we worked to fix the issue.
Minor July 1, 2025 Nexthink Service Degradation: Ruleset not displaying in Product Configuration 2h 16m
Started Jul 01, 2025, 04:33 PM UTC· resolved Jul 01, 2025, 06:49 PM UTC
- investigating Jul 01, 2025, 04:33 PM UTC
Our team is actively investigating an issue where the rule set is not displaying and applied as expected in the Product Configuration section. We’ll share updates as soon as we have more information. Thank you for your patience.
- monitoring Jul 01, 2025, 04:58 PM UTC
Our team has implemented a fix and is currently monitoring the service to ensure stability and full functionality. We will continue to observe system performance and will provide a final update in one hour. Thank you for your continued patience.
- resolved Jul 01, 2025, 06:49 PM UTC
The issue affecting the visibility and application of the rule set in the Product Configuration section has been fully resolved.
Minor June 19, 2025 Nexthink Service Degradation: WebUI throwing errors 2h 56m
Started Jun 19, 2025, 10:52 AM UTC· resolved Jun 19, 2025, 01:49 PM UTC
- investigating Jun 19, 2025, 10:52 AM UTC
Our team is currently investigating service degradation in some of the UI modules throwing errors. We are diligently working towards identifying the root cause and will revert back with updates. We apologize for any inconvenience and thank you for your continued support.
- monitoring Jun 19, 2025, 11:35 AM UTC
The impacted services are recovered. Our Engineering teams continue to monitor the stability of the services.
- resolved Jun 19, 2025, 01:49 PM UTC
The reported incident has been resolved, and all services are fully operational. We appreciate your patience and cooperation.
Major June 18, 2025 Nexthink Service Degradation: The Flow module is not visible in the UI 22m
Started Jun 18, 2025, 02:20 PM UTC· resolved Jun 18, 2025, 02:43 PM UTC
- investigating Jun 18, 2025, 02:20 PM UTC
We are an investigating an issue where the Flow icon is not visible in the UI menu. Thank you for your patience.
- resolved Jun 18, 2025, 02:43 PM UTC
We can confirm that the Flow icon has been restored on the UI menu. Our apologies for the inconvenience and thank you for your patience.