Nexthink Outage History

There were 5 Nexthink outages since March 5, 2026 totaling 68h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://lew-nxt.statuspage.io

Minor April 29, 2026

Degraded Execution Data Visibility

Detected by Pingoru: Apr 29, 2026, 11:18 AM UTC
Resolved: Apr 30, 2026, 09:31 AM UTC
Duration: 22h 12m

Timeline · 3 updates

investigating Apr 29, 2026, 11:18 AM UTC

We are currently investigating an issue affecting execution data visibility. Some users may experience incomplete or missing execution data in certain clusters. Our team is actively working to restore full functionality as soon as possible.
monitoring Apr 29, 2026, 04:50 PM UTC

The issue affecting execution data visibility has been resolved. Execution data generated after 13:50 CEST is visible and accessible. Unfortunately, execution data generated during the impacted window, approximately 09:08–13:50 CEST, may remain incomplete or unavailable in affected clusters. After investigation, we have determined that the missing execution data from this period cannot be retrieved. We apologize for the inconvenience.
resolved Apr 30, 2026, 09:31 AM UTC

We have confirmed that execution data services are operating normally and this incident is now resolved. Thank you for your patience.

Read the full incident report →

Minor April 8, 2026

Nexthink Service degradation: Drill down functionality not available

Detected by Pingoru: Apr 08, 2026, 02:33 PM UTC
Resolved: Apr 08, 2026, 06:01 PM UTC
Duration: 3h 27m

Timeline · 3 updates

investigating Apr 08, 2026, 02:33 PM UTC

We are currently experiencing an issue affecting drill-down functionality. Our team is actively investigating and working to restore full functionality as quickly as possible. We will provide updates as more information becomes available.
monitoring Apr 08, 2026, 03:38 PM UTC

The issue affecting drill-down functionality has been resolved. We are continuing to monitor the services to ensure stability.
resolved Apr 08, 2026, 06:01 PM UTC

The issue affecting drill-down functionality has been marked as fully resolved. All systems are operating normally. Thank you for your understanding.

Read the full incident report →

Minor March 31, 2026

Collaboration Experience Queries & Dashboards Unavailable

Detected by Pingoru: Mar 31, 2026, 04:44 PM UTC
Resolved: Apr 01, 2026, 07:35 AM UTC
Duration: 14h 50m

Timeline · 3 updates

investigating Mar 31, 2026, 04:44 PM UTC

We are currently investigating an issue affecting Collaboration Experience queries and dashboards, which are not functioning as expected. Users may experience failures when loading or running queries, as well as incomplete or missing dashboard data. Our engineering teams are actively working to identify the root cause and restore full functionality. We will provide further updates as soon as more information becomes available.
monitoring Apr 01, 2026, 04:31 AM UTC

The issue affecting Collaboration Experience queries and dashboards has been fixed. Users should now be able to run queries and view dashboard data as expected. We are actively monitoring the system to ensure stability. Thank you for your patience.
resolved Apr 01, 2026, 07:35 AM UTC

We have confirmed that systems remain stable and this incident is now resolved.

Read the full incident report →

Minor March 19, 2026

Nexthink Service Degradation: DEX score is not visible

Detected by Pingoru: Mar 19, 2026, 06:34 AM UTC
Resolved: Mar 20, 2026, 06:51 AM UTC
Duration: 1d

Timeline · 3 updates

investigating Mar 19, 2026, 06:34 AM UTC

We are aware of a degraded performance issue affecting Experience Central, causing the DEX score to be temporarily unavailable for some users. Our engineering team is actively working on a resolution. Thank you for your patience and understanding.
monitoring Mar 19, 2026, 07:59 AM UTC

The issue affecting DEX Score visibility has been resolved, and we are continuing to monitor the system closely to ensure stability. We appreciate your patience and understanding.
resolved Mar 20, 2026, 06:51 AM UTC

We can confirm that the DEX Score visibility issue has been resolved. We appreciate your patience during this time.

Read the full incident report →

Minor March 5, 2026

Nexthink service degradation: Dashboard Errors Across Modules

Detected by Pingoru: Mar 05, 2026, 03:03 PM UTC
Resolved: Mar 05, 2026, 06:34 PM UTC
Duration: 3h 30m

Timeline · 3 updates

identified Mar 05, 2026, 03:03 PM UTC

We are currently experiencing an issue affecting Dashboards across multiple modules. Some users may encounter errors when accessing dashboards. The root cause has been identified, and our team is actively implementing a fix to restore full functionality as soon as possible.
monitoring Mar 05, 2026, 05:10 PM UTC

A fix has been implemented to address the issue affecting Dashboards across multiple modules. We are continuing to monitor system performance to ensure full stability before closing the incident.
resolved Mar 05, 2026, 06:34 PM UTC

After closely monitoring, we can confirm there has been no further instability or errors identified. We are now considering this incident as resolved. Thank you for your continued collaboration and understanding.

Read the full incident report →

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