Nexthink incident

Nexthink service degradation: AI Drive unavailable

Minor Resolved View vendor source →

Nexthink experienced a minor incident on November 12, 2025, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 03:11 PM UTC
Resolved
Nov 12, 2025, 04:16 PM UTC
Duration
1h 5m
Detected by Pingoru
Nov 12, 2025, 03:11 PM UTC

Update timeline

  1. investigating Nov 12, 2025, 03:11 PM UTC

    Our team is actively investigating an issue with the AI Tools (AI Drive) feature. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.

  2. monitoring Nov 12, 2025, 03:38 PM UTC

    AI Drive is now available again in all regions. We continue to investigate the root cause.

  3. resolved Nov 12, 2025, 04:16 PM UTC

    Our Engineering teams have identified and fixed the issue. Our apologies for any inconvenience this may have caused. We are now considering this incident as resolved.