Nexthink experienced a critical incident on September 11, 2026, lasting 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 11, 2026, 12:47 PM UTC
We are currently investigating reports of intermittent inaccessibility to the WebUI. Initial findings suggest the issue may be related to a third-party access management platform. Our team is actively investigating and will provide updates as more information becomes available.
- monitoring Sep 11, 2026, 12:59 PM UTC
Our third-party access management platform has identified the root cause and applied remediation steps. Service has returned to normal, and we will continue monitoring to confirm full resolution.
- resolved Sep 11, 2026, 01:34 PM UTC
Our third-party access management platform has resolved the underlying issue on their end. Service has been confirmed as fully restored. This incident is now marked as resolved.