Nexthink experienced a minor incident on October 8, 2026, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Oct 08, 2026, 11:53 AM UTC
We identified an issue that may have caused DEX scores to appear higher than expected temporarily for some users. A fix has been applied, and scores now reflect the expected calculation. We will continue to monitor and validate the applied fix.
- resolved Oct 08, 2026, 02:33 PM UTC
The issue affecting DEX score calculation has been resolved. Scores now reflect the expected calculation, and no further action is required.