Is Nexthink down?

We are aware of intermittent errors affecting services that use AI-powered features, such as Nexthink Workspace and Spark. The errors are related to an issue with a AWS service used by some of these features. We are in close contact with AWS support team and are monitoring the situation closely. We will provide updates as soon as we have more information or when the issue is resolved.

We are actively working with AWS to resolve the issue. We will share further updates as we have more information. Thank you for your patience.

We are seeing increased stability in our services following the intermittent errors experienced earlier. We continue to work with AWS and monitor service stability.

AWS has confirmed that the issue on their side is fully resolved. Affected services are working normally again, and we are no longer seeing errors. We appreciate your understanding and patience.

We identified an issue that may have caused DEX scores to appear higher than expected temporarily for some users. A fix has been applied, and scores now reflect the expected calculation. We will continue to monitor and validate the applied fix.

The issue affecting DEX score calculation has been resolved. Scores now reflect the expected calculation, and no further action is required.

We have identified an issue affecting Workflow execution. Unexpected load on Workflow execution is causing some workflows to be delayed or remain in an "In progress" state longer than expected. Our team is working to stabilize the service and process the backlog.

Mitigation steps have been put in place to resume processing of workflow execution requests. We expect all backlogged requests to be processed as part of this. We will keep you informed as the situation progresses.

Our teams are still investigating this issue. The steps taken so far haven't fully fixed it, so some workflows may still be delayed. Thank you for your understanding

A fix has been implemented, and workflow executions has returned to normal. We will continue to monitor the service for the next hour to ensure continued stability. Thank you for your patience.

Following the monitoring period, we can confirm that this issue has been resolved and workflow executions are operating normally. Thank you for your patience while our teams worked to resolve it.

We are currently investigating reports of intermittent inaccessibility to the WebUI. Initial findings suggest the issue may be related to a third-party access management platform. Our team is actively investigating and will provide updates as more information becomes available.

Our third-party access management platform has identified the root cause and applied remediation steps. Service has returned to normal, and we will continue monitoring to confirm full resolution.

Our third-party access management platform has resolved the underlying issue on their end. Service has been confirmed as fully restored. This incident is now marked as resolved.