Nexthink incident

CPU Time Missing in Execution Events

Minor Resolved View vendor source →

Nexthink experienced a minor incident on April 30, 2026, lasting 7d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 10:30 AM UTC
Resolved
May 07, 2026, 03:55 PM UTC
Duration
7d 5h
Detected by Pingoru
Apr 30, 2026, 10:30 AM UTC

Update timeline

  1. investigating Apr 30, 2026, 10:30 AM UTC

    We are currently investigating an issue affecting execution event metrics. Some users may observe missing or null CPU time values across clusters. Our team is actively working to identify the cause and restore full functionality as soon as possible.

  2. monitoring Apr 30, 2026, 04:48 PM UTC

    We have mitigated the issue affecting execution event metrics. CPU time values are now being reported correctly, including for events captured during the affected period. We are continuing to monitor the system to ensure stability.

  3. resolved May 07, 2026, 03:55 PM UTC

    This incident has been resolved. We have implemented a permanent fix for the issue affecting CPU time reporting in execution event metrics, and services are operating normally. Thank you for your patience.