Nexthink experienced a minor incident on July 1, 2026, lasting 7h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 01, 2026, 08:45 AM UTC
We are currently investigating an issue affecting new Collector connections. Some customers may experience difficulties establishing new Collector connections, which may result in delayed or incomplete data collection. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide further updates as more information becomes available.
- monitoring Jul 01, 2026, 08:54 AM UTC
We have implemented a fix for the issue affecting new Collector connections. New Collector connections are now being established successfully. Our team is continuing to monitor the service to ensure stability before closing this incident. We will provide a final update once monitoring is complete.
- resolved Jul 01, 2026, 03:46 PM UTC
We confirm this incident has been resolved, and new Collector connections are now being established successfully. The service is operating normally. Thank you for your patience while we worked to resolve this issue.