Nexthink incident

Nexthink Service Degradation: Access to WebUI returns error

Minor Resolved View vendor source →

Nexthink experienced a minor incident on December 10, 2025, lasting 2h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 09:25 AM UTC
Resolved
Dec 10, 2025, 11:44 AM UTC
Duration
2h 19m
Detected by Pingoru
Dec 10, 2025, 09:25 AM UTC

Update timeline

  1. investigating Dec 10, 2025, 09:25 AM UTC

    Our team is actively investigating an issue with access to the WebUI. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.

  2. monitoring Dec 10, 2025, 09:56 AM UTC

    We have observed intermittent 503/504 errors caused by a third-party service experiencing technical issues. Service access appears to have recovered, and our team is continuing to monitor the situation to ensure full stability.

  3. resolved Dec 10, 2025, 11:44 AM UTC

    This incident has been resolved. The third-party service involved has confirmed the issue is fully addressed, and access to the WebUI is now functioning normally. Thank you for your patience.