Nexthink incident

Nexthink Service Degradation: DEX score is not visible

Minor Resolved View vendor source →

Nexthink experienced a minor incident on March 19, 2026, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 06:34 AM UTC
Resolved
Mar 20, 2026, 06:51 AM UTC
Duration
1d
Detected by Pingoru
Mar 19, 2026, 06:34 AM UTC

Update timeline

  1. investigating Mar 19, 2026, 06:34 AM UTC

    We are aware of a degraded performance issue affecting Experience Central, causing the DEX score to be temporarily unavailable for some users. Our engineering team is actively working on a resolution. Thank you for your patience and understanding.

  2. monitoring Mar 19, 2026, 07:59 AM UTC

    The issue affecting DEX Score visibility has been resolved, and we are continuing to monitor the system closely to ensure stability. We appreciate your patience and understanding.

  3. resolved Mar 20, 2026, 06:51 AM UTC

    We can confirm that the DEX Score visibility issue has been resolved. We appreciate your patience during this time.