Nexthink Outage History
Nexthink is up right nowPingoru has recorded 61 incidents for Nexthink: 22 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 188 of 720 (26%) |
| May 2026 | 0 | 160 of 744 (21%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 1 | 7 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 3 | 17 of 587 (3%) |
Incidents, newest first
Minor March 20, 2025 Nexthink Service Degradation: WebUI is not displaying content 1d 3h
Started Mar 20, 2025, 11:47 AM UTC· resolved Mar 21, 2025, 03:36 PM UTC
- investigating Mar 20, 2025, 11:47 AM UTC
Our team is actively investigating issue with WebUI displaying blank screen. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.
- monitoring Mar 20, 2025, 12:25 PM UTC
The WebUI has been restored. Our teams are currently monitoring the platform to ensure everything is back to normal. Please note that all the other components, e.g Data collection, Scheduled RA/Campaign, Flow had no impact due to this incident. Thank you for you patience.
- resolved Mar 21, 2025, 03:36 PM UTC
Monitoring activities have been successfully concluded, and our service is functioning as expected. This incident is hereby considered resolved.
Minor February 25, 2025 Nexthink Service Degradation: WebUI 19h 32m
Started Feb 25, 2025, 04:28 PM UTC· resolved Feb 26, 2025, 12:01 PM UTC
- investigating Feb 25, 2025, 04:28 PM UTC
We are currently experiencing issues with the Nexthink platform that prevent users from logging in to the WebUI. We are investigating on priority and will provide updates as we have them. Our apologies for the inconvenience.
- investigating Feb 25, 2025, 04:59 PM UTC
We continue to actively work on recovering this infrastructure issue. Thank you for your patience and understanding.
- identified Feb 25, 2025, 05:31 PM UTC
We have identified the infrastructure issue, and we continue to actively work on recovering and stabilizing the service. Thank you for your continued patience and understanding.
- identified Feb 25, 2025, 06:00 PM UTC
We continue to make progress on recovering and stabilizing the service. Thank you again for your continued patience and understanding.
- identified Feb 25, 2025, 06:30 PM UTC
We're making steady progress in recovering and stabilizing the service. We truly appreciate your ongoing patience and understanding.
- identified Feb 25, 2025, 07:04 PM UTC
The issue with accessing the WebUI is stabilized. We are now focusing on remaining service degradation. We sincerely appreciate your continued patience and understanding.
- monitoring Feb 26, 2025, 08:35 AM UTC
The issue with accessing the WebUI has been stabilized, and all services are now up and running. Additionally, collector communication, which was affected during the outage, has been fixed. We are now focusing on monitoring and addressing any remaining service degradation. We sincerely appreciate your continued patience and understanding throughout this process.
- resolved Feb 26, 2025, 12:01 PM UTC
After a thorough monitoring of the platform over an adequate duration, the incident can now be considered resolved. We sincerely apologize for any inconvenience this may have caused and appreciate your patience during this time.
Notice February 19, 2025 Nexthink scheduled upgrade maintenance - Postponed 5d 11h
Started Feb 19, 2025, 05:17 PM UTC· resolved Feb 25, 2025, 05:01 AM UTC
- scheduled Feb 19, 2025, 05:17 PM UTC
Your Nexthink environment will be updated to version 2025.2: POSTPONED : XX February 04:00AM-08:00AM CET(03:00AM-07:00AM UTC) This update is non-disruptive and no downtime is expected.
- scheduled Feb 25, 2025, 02:00 AM UTC
Maintenance will begin as scheduled in 60 minutes.
- in progress Feb 25, 2025, 03:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed Feb 25, 2025, 05:01 AM UTC
This Maintenance window has been postponed and upgrade will not be performed during this announced period. We will inform you the new window as soon as we have it available. Sorry for any inconveniences caused.
Minor February 13, 2025 Nexthink feature degradation: Nexthink Library fails to load content 55m
Started Feb 13, 2025, 09:27 AM UTC· resolved Feb 13, 2025, 10:23 AM UTC
- investigating Feb 13, 2025, 09:27 AM UTC
Our Engineering teams are investigating an issue impacting the Nexthink Library returning error when listing content packs. We are diligently working on mitigating the problem and will revert back once fixed. We thank you for your understanding.
- resolved Feb 13, 2025, 10:23 AM UTC
The reported issue is resolved, Library pack is loading fine now. Thank you for your patience.
Major February 12, 2025 Nexthink Service degradation: WebUI access returns 502 errors 35m
Started Feb 12, 2025, 03:47 PM UTC· resolved Feb 12, 2025, 04:23 PM UTC
- identified Feb 12, 2025, 03:47 PM UTC
Our teams are investigating a degraded performance impacting the access the WebUI. We are actively working on remediating the issue. We thank you in advance for your patience and understanding while we relentlessly move forward on restoring the service.
- monitoring Feb 12, 2025, 03:58 PM UTC
The issue has been resolved and the access is working as expected with our teams currently monitoring the platform to ensure everything is back to normal. We appreciate and thank you for your patience.
- resolved Feb 12, 2025, 04:23 PM UTC
After monitoring the platform, we can confirm that access is fully restored. The root cause was identified as an issue with the DNS services, which has been corrected. We consider this issue resolved. We apologize for the inconvenience and thank you for your patience.
Minor January 21, 2025 Nexthink Service degradation: edit Campaigns and Remote Actions return error 3h 54m
Started Jan 21, 2025, 08:50 AM UTC· resolved Jan 21, 2025, 12:45 PM UTC
- investigating Jan 21, 2025, 08:50 AM UTC
We are currently investigating reported issues while editing Campaigns and Remote actions returning error in the WebUI. We apologize for the inconvenience and will inform back as soon as we have any updates.
- monitoring Jan 21, 2025, 09:50 AM UTC
We have identified the issue and deployed a fix to this region. Normal functionality has now been restored. We will continue to monitor and resolve once confirmed. Thanks for your patience and understanding.
- resolved Jan 21, 2025, 12:45 PM UTC
After monitoring for several hours, all customers have confirmed resolution. Closing this incident. Thanks for your patience and understanding.
Major December 4, 2024 Nexthink Single Sign On service degradation 1h 2m
Started Dec 04, 2024, 04:42 PM UTC· resolved Dec 04, 2024, 05:45 PM UTC
- investigating Dec 04, 2024, 04:42 PM UTC
Our team is actively investigating an issue with Single sign On preventing login on some instances. We sincerely apologize for any inconvenience caused and we thank you for your understanding as we diligently work to restore the service.
- resolved Dec 04, 2024, 05:45 PM UTC
Our Nexthink teams have restored the Single Sign-On service; all instances are now accessible. Thank you for your understanding.
Minor November 8, 2024 Missing action menu options from 3-dot icon 4d 17h
Started Nov 08, 2024, 03:09 PM UTC· resolved Nov 13, 2024, 08:37 AM UTC
- investigating Nov 08, 2024, 03:09 PM UTC
An issue is being observed where some action menu options do not appear after tapping the three-dot icons. We are currently investigating and will provide an update as soon as more information becomes available.
- monitoring Nov 08, 2024, 05:11 PM UTC
The action menu issue has been resolved. Our teams are currently monitoring the service. We appreciate and thank you for your patience.
- resolved Nov 13, 2024, 08:37 AM UTC
Monitoring completed and action menu is stable. We are now closing this incident.
Minor November 8, 2024 Nexthink Service Degradation: Experience Optimization WebUI throws error 2h 35m
Started Nov 08, 2024, 01:45 PM UTC· resolved Nov 08, 2024, 04:20 PM UTC
- investigating Nov 08, 2024, 01:45 PM UTC
Our team is actively investigating an issue with Experience Optimization user interface throwing an error and not loading. We are diligently working to restore the service and sincerely apologize for any inconvenience caused.
- monitoring Nov 08, 2024, 03:00 PM UTC
Experience Optimization user interface issue has been resolved and our service has been restored. Our teams are currently monitoring the service. We appreciate and thank you for your patience.
- resolved Nov 08, 2024, 04:20 PM UTC
Monitoring completed and Experience Optimization user interface is stable. We are now closing this incident.